At DrippyKix, we are committed to delivering your custom-made shoes with care and efficiency. This Shipping Policy outlines the key details related to shipping, including processing times, shipping costs, and delivery estimates.
2.1 Customization Time
Customization of your shoes can take between 2 to 4 weeks. This timeframe starts once you have approved the design sketch provided to you. Please ensure timely review and approval of the design sketch to avoid delays.
2.2 Order Processing
After the customization process is complete, your order will be prepared for shipping. Processing time for packaging and handling is typically 1 to 3 business days.
3.1 Shipping Fee
Shipping fee is included in the price of the product.
3.2 Shipping Methods
We offer standard shipping methods within the US. The specific options available will be presented during checkout, allowing you to choose the most suitable shipping method for your needs.
4.1 Estimated Delivery Time
Once your order has been shipped, the delivery time will vary based on your location within the US and the shipping method selected. We will provide an estimated shipping and arrival time once the customization process is complete and your order is ready for dispatch.
4.2 Delivery Delays
While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions, shipping carrier delays, or other factors may affect delivery. We will keep you informed of any significant delays that may impact your order.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and receive updates on its progress.
6.1 Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us immediately at [customer service email/phone number]. We will work with you to resolve the issue, which may include a replacement or refund depending on the circumstances.
6.2 Incorrect Shipping Information
Please ensure that you provide accurate shipping information when placing your order. DrippyKix is not responsible for delays or issues resulting from incorrect or incomplete addresses provided by you.
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
If you have any questions or concerns about shipping, please contact us at:
DrippyKix
info@drippykix.com
Thank you for choosing DrippyKix!
